Unlock the full potential of strategic collections management in the utility industry with our specialized online course. This course, tailored for the utility professional, navigates the unique challenges of delinquent Final Bills, covering critical areas from assessing existing programs to custom designing innovative collection programs to industry best practices.
Dive into critical topics such as data collection, program goal setting, and evaluating agency performance. Learn to navigate complexities like IT constraints, budget considerations, and in-house vs. outsourcing decisions. Gain hands-on experience manipulating reports, analyzing historical data, and designing effective collection programs. Participants are encouraged to share their challenges, fostering a collaborative learning environment.
Join us to revolutionize your approach, maximize financial performance, and master the art of strategic collections management in the utility sector.
Class size is limited to encourage participation and increased collaboration. Register early to secure your spot!
Two days, with a 4-hour session each day
Tuesday, April 9, 2024
10:30 am to 3:30 pm EST
Tuesday, April 16, 2024
10:30 am to 3:30 pm EST
Undecided about enrolling in this course? Discover our free e-learning mini-course on Enhancing Final Bill Collection Programs.
Participate in our complimentary mini-course tailored for utility companies to get a taste of the learning experience offered in our complete course. Let's embark on this educational journey together. Enroll in the course today!
The learning outcomes for this online course encompass a comprehensive approach to revamping utility companies' final bill collection and agency management programs. By the course end, participants will acquire a robust skill set and knowledge base to evaluate, strategize, and optimize their Company's programs, including:
Upon successfully completing this course, the instructors will equip participants to overhaul their company’s final billing and external agency collection programs, bringing them in line with industry best practices to achieve optimal performance.
This online course is designed for professionals working within utility companies who are directly involved in or responsible for Final Bill collection and agency management programs. The course particularly benefits individuals seeking to enhance their skills and knowledge in this specialized field. The ideal participants include:
This Master course is crafted to accommodate various roles within utility companies, fostering a collaborative learning environment where participants can share experiences and perspectives. Upon completion of the course, participants will possess the knowledge and skills required to transform their company’s final bill and outside agency collection programs, bringing them in line with industry best practices for optimal performance.
Bruce A. Gay
Monticello Consulting Group
Bruce A. Gay is the President and founder of Monticello Consulting Group, a leading consultancy specializing in Accounts Receivable Management (ARM) for the utility industry. With a commitment to innovation, he has been a driving force behind the evolution of industry best practices.
Before founding Monticello in 2002, Bruce honed his expertise in the utility sector, where he spearheaded transformative credit, collection, and debt recovery programs. His visionary leadership and strategic thinking have earned him a reputation as a trailblazer in the industry.
As an author and sought-after speaker, Mr. Gay has shared his knowledge and insights through numerous articles and speaking engagements. He is a recognized presenter at industry conferences in the United States, Canada, and Europe, providing invaluable guidance to industry professionals. In addition to his pioneering work in the utility industry, he founded Conferences By Monticello, a conference company specializing in utility industry events and training. His commitment to fostering knowledge exchange and networking opportunities within the industry underscores his dedication to driving innovation.
Bruce Gay is more than a consultant; he is an industry luminary and an advocate for excellence in the utility sector. His commitment to innovation, problem-solving, and knowledge-sharing sets him apart, making Monticello Consulting Group and his conference company indispensable partners for businesses in the utility industry.
Mr. Gay holds a bachelor's degree in business administration with a concentration in Economics (magna cum laude) from The Wharton School, University of Pennsylvania, and a master's in business administration in Finance from Rensselaer Polytechnic Institute.
Bruce A. Gay
Jeff Bernstein brings over 40 years of exceptional leadership and market insights across the spectrum of lending and credit risk management, collections, and distressed debt management.
Bernstein has consulted with global clients in the banking and financial services, energy, and debt purchasing markets for the past twenty-eight years. He was a Global Solutions Leader at MasterCard Advisors, an Executive Strategic Consultant within Experian’s Global Consulting Practice, and a Senior Principal Consultant at FICO.
In his role within Experian’s global consulting practice, Bernstein focused his efforts within the energy market, working with clients including National Grid, Exelon, Pacific Gas & Electric, Direct Energy, and PSE&G.
Bernstein was CEO and founder of Acadia Consulting Group, a boutique consulting practice focused in credit risk lifecycle management, and CEO and co-founder of Stratagem Portfolio Services, which offered hosted, managed strategy management and analytics.
Bernstein spent 16 years in banking and financial services, including senior leadership roles at Fleet Boston Financial Group and HSBC, spanning small business and commercial lending, auto finance, consumer finance and factoring.
Bernstein holds a B.S. degree in Business Administration / Finance from Syracuse University.
Utility company team discounts:
For further assistance or inquiries, please don't hesitate to reach out to us at 843-277-1620.