What You Will Learn
Participants will leave with the ability to:
- Evaluate current final bill program effectiveness
- Identify breakdowns impacting recovery performance
- Strengthen segmentation and treatment strategies
- Improve coordination with internal teams and agencies
- Use metrics and reporting to monitor results
- Align collections with broader business objectives
Ready to Strengthen Your Final Bill Program?
Join utility professionals for a focused, practical training session designed to improve performance and consistency.
Who Should Attend
This course is ideal for:
- Accounts Receivable Managers overseeing final bill collections and agency performance
- Collections and Credit Professionals responsible for day-to-day recovery activities
- Financial and Data Analysts supporting performance analysis and reporting
- Utility Operations Managers focused on improving financial processes and operational efficiency
- Program Managers and Decision-Makers responsible for collection strategy and vendor oversight
- IT and Systems Professionals supporting billing, collections, and data integration
- Risk and Compliance Professionals involved in segmentation, policy design, and performance evaluation
Participants will benefit from a collaborative learning environment that brings together multiple perspectives across utility organizations.
Instructor
Bruce A. Gay
President
Monticello Consulting Group
Bruce Gay is the founder of Monticello Consulting Group, specializing in utility credit, collections, and accounts receivable management.
With over two decades of experience, he designs and implements credit and collections strategies for utilities, including final bill programs, agency management, and recovery optimization.
He partners with utilities to improve performance, reduce write-offs, and align operations and regulations throughout the collections lifecycle.
In addition to his consulting work, Bruce is the founder of Conferences by Monticello and is a recognized speaker on utility credit and collections strategy.
Bruce A. Gay