Online Training for Utility Credit, Collections, and Meter-to-Cash Professionals
Gain practical, utility-focused training designed to improve collections performance, optimize agency strategies, and support data-driven decision-making.
Our instructor-led courses provide real-world frameworks, performance insights, and actionable strategies you can apply immediately within your organization.
New to Utility Credit & Collections Training? Start Here
If you are new to our training programs, begin with our complimentary mini-course designed specifically for utility professionals. This short course introduces key concepts in final bill collections, including segmentation strategies, performance drivers, and practical approaches to improving recovery outcomes.
This is an ideal starting point before participating in our instructor-led training courses.
Upcoming Online Instructor-Led Training Courses
Advanced Collection Agency Management for Utility Professionals
Mastering Utility Final Bill Collections: Maximizing Revenue and Efficiency
Data-Driven Decisions: Mastering Dynamic Dashboards for Business Success
Online Master Training Course
A strategic approach to improving outsourced collections performance
April 9 and 16, 2026 | Two 4-hour live online sessions
✔ Designed for utility professionals
responsible for agency oversight.
✔ Focused on performance metrics, vendor management, and strategy.
✔ Practical frameworks that can be applied immediately.
This course provides a structured approach to evaluating, managing, and optimizing collection agency performance, including agency selection, contract design, and tiered collection strategies.
Download Brochure | Watch Instructor Video
Data-Driven Decisions: Mastering Dynamic Dashboards for Business Success
Mastering Utility Final Bill Collections: Maximizing Revenue and Efficiency
Data-Driven Decisions: Mastering Dynamic Dashboards for Business Success
Online Master Training Course
Turn data into actionable insights for better business decisions
May 20 and 27, 2026 | Two 4-hour live online sessions
✔ Designed for professionals responsible for reporting and analytics.
✔ Focused on building and interpreting dynamic dashboards.
✔ Practical tools using real-world data scenarios.
Learn how to design, build, and use dynamic dashboards to improve visibility, support decision-making, and communicate performance effectively across your organization.
Download Brochure | Watch Instructor Video
Mastering Utility Final Bill Collections: Maximizing Revenue and Efficiency
Mastering Utility Final Bill Collections: Maximizing Revenue and Efficiency
Mastering RFPs for Utility Collections—A Master Class in Collection Agency Partnerships
Online Master Training Course
Optimize final bill collection with data and analytics.
June 3, 2026 | 4 hour live online session
✔ Designed for utility professionals responsible for final bill collections and agency management.
✔ Focused on data analysis, program. evaluation, and performance optimization.
✔ Practical application using real data, reporting, and process mapping.
This course provides a structured approach to improving final bill collection programs by analyzing historical data, assessing agency performance, and designing risk-based strategies.
Mastering RFPs for Utility Collections—A Master Class in Collection Agency Partnerships
Mastering RFPs for Utility Collections—A Master Class in Collection Agency Partnerships
Online Master Training Course
Develop effective RFPs that drive stronger agency performance and long-term results
June 11 and 18, 2026 | Two 4-hour live online sessions
✔ Designed for utility professionals handling RFPs and vendor selection.
✔ Focused on building clear, strategic, and performance-driven RFPs.
✔ Practical guidance based on real-world utility procurement scenarios.
This course provides a structured approach to developing and managing RFPs for collection agency services, including scope design, evaluation criteria, and aligning vendor performance expectations with organizational goals.
Utility Credit & Collections 101-Foundations of Delinquency Management in Regulated Utilities
Utility Credit & Collections 101-Foundations of Delinquency Management in Regulated Utilities
Online Master Training Course
Build a strong foundation in utility credit and collections
July 14, 2026 | 4-hour live online session
✔ Designed for utility credit and collections professionals building foundational knowledge.
✔ Focused on customer lifecycle, credit risk, and core collections operations.
✔ Practical guidance based on real-world utility scenarios.
This course provides a structured introduction to utility credit and collections, including lifecycle management, segmentation, and collections strategy, and shows how operational decisions impact arrears, recovery performance, and write-offs.
Download Brochure