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2025 Annual Utilities Credit & Collections Symposium

THIS EVENT HAS ENDED

Learn, network, and be inspired at the 2025 Symposium.

Welcome to the Utilities Credit & Collections Symposium, the premier annual event designed exclusively for credit and collections professionals within the utility industry. Our conference provides valuable educational experiences for utility company attendees, industry solution providers, and sponsors. We invite vice presidents, directors, managers, supervisors, analysts, and other dedicated industry professionals to join us.

Discover Two Full Days of Insight: Immerse yourself in two full days of learning, where you'll have the opportunity to:


  • Gain insights from real-world case studies.
  • Engage in interactive panel discussions.
  • Network with esteemed leaders in the collections industry.
  • Connect with industry-leading solution providers.


Join us at the stunning Hyatt Regency Coral Gables in Florida. This Mediterranean-style oasis, inspired by the Alhambra Palace in Spain, offers an elegant and enriching environment for our symposium. Located just 3.7 miles from the Vizcaya Museum and Gardens and 6.8 miles from the Miami Seaquarium, you'll find inspiration and relaxation at your doorstep.


Don't miss this exceptional opportunity to enhance your knowledge, network with industry experts, and enjoy the beautiful surroundings of Coral Gables. We look forward to seeing you there!


 

2025 Symposium:

Recent Participating Companies

Speakers

Sponsors

THIS EVENT HAS ENDED


Hyatt Regency Coral Gables

Miami-Coral Gables, Florida

March 10-12, 2025



Sponsorship Opportunities:

Contact Marilynn Gay

marilynn@conferencesbymonticello.com


Speaking Opportunities:

Contact Bruce A. Gay

bruce@conferencesbymonticello.com



Discover the Benefits of Attending the 2025 Symposium!

Watch the video and discover the compelling factors that make the 2025 Symposium a worthwhile investment for both you and your company. 


Access a letter template to:

Seek Approval for Participation in the Annual Utilities Credit and Collections Symposium


Testimonials from Past Attendees

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

“How taking the time to have the right speakers and topics make attending this conference better than other events”—Collections & Loss Control Manager, Southern U.S. Utility Cooperative.

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

“The Utility-Only sessions are very valuable. Information shared about pre-pay programs is very valuable”—Manager Credit and Collections, Mid-West Utility Company.

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

What was the single most valuable thing you learned at the event?

“Learning about the various closed bill collection processes that the other utilities are leveraging and what success they found in changing strategies. We’re excited to have the connections and the ability to gain more information that we could leverage at our Company”—Senior Director of Credit & Collections, West Coast Investor-Owned Utility Company.

Recent Participating Companies

  • Orlando Utilities Commission
  • Ameren Illinois
  • DTE Energy
  • PPL Electric Utilities
  • Southern California Edison
  • Avista Utilities
  • San Diego Gas & Electric
  • Los Angeles Department of Water and Power
  • Chesapeake Utilities Corporation

  • Salt River Project
  • American Electric Power
  • Commonwealth Edison
  • Spire Inc
  • Exelon Corporation
  • Mountaineer Gas Company
  • Memphis Light Gas and Water
  • Alabama Power Company
  • ONE Gas, Inc.
  • Alabama Power Company

  • Ameren Missouri
  • FirstEnergy
  • UGI Utilities Inc.
  • Georgia Power Company
  • Florida Power & Light
  • SouthStar Energy Services
  • OPPD
  • NiSource (Columbia Gas of Ohio)
  • NV Energy
  • Cumberland EMC

Speakers

Laura Stroman

Jeffrey Koenig

Laura Stroman

Manager, Credit, Collections and Special Plans at Tucson Electric Power

Drew Thorpe

Jeffrey Koenig

Laura Stroman

Director, Strategy and Analytics at Entergy

Jeffrey Koenig

Jeffrey Koenig

Jeffrey Koenig

Director, Collections and Payment Processing at National Grid


Kim Soreil

Jacqueline Kunkel

Jeffrey Koenig

Manager Back Office Collections at PSEG Long Island


Jacqueline Kunkel

Jacqueline Kunkel

Jacqueline Kunkel

Manager, Credit Risk at Exelon Corporation


Adam D'Amato

Jacqueline Kunkel

Jacqueline Kunkel

Manager of Residential Collections at National Grid


Kurt Sorensen

Michael Sedlak

Michael Sedlak

Credit & Collections Manager at Entergy


Michael Sedlak

Michael Sedlak

Michael Sedlak

Sr. Customer Operations Supervisor – Back Office Collections at PSEG Long Island

Joe Duggan

Michael Sedlak

Joe Duggan

Manager, Credit & Collections at      Consolidated Edison

Zak Alvarez

Andrew Hannan

Zak Alvarez

Director – Research and Consulting, Diversified Markets at TransUnion

Adrian Soto

Andrew Hannan

Zak Alvarez

Section Manager at Con Edison

Andrew Hannan

Andrew Hannan

Andrew Hannan

Director of Product Innovation at DebtNext Software, LLC

Ben Carroccio

Shane McDonald

Andrew Hannan

Senior Vice President/Corporate Counsel at The Sunrise Family of Companies

Shane McDonald

Shane McDonald

Shane McDonald

SVP, Energy and Utilities at WNS North America

Shane McDonald

Shane McDonald

Shane McDonald

SVP, Analytics at WNS North America

Platinum Sponsors

Gold Sponsors

Silver Sponsors

Silver Sponsors

Bronze Sponsors

Conference Sponsors

Sponsorships and Speaking Opportunities

Sponsorship Opportunities

Sponsorship Opportunities

Sponsorship Opportunities

Contact Marilynn Gay

marilynn@conferencesbymonticello.com

Speaking Opportunities

Sponsorship Opportunities

Sponsorship Opportunities

Contact Bruce A. Gay

bruce@conferencesbymonticello.com

Industry Supporters

American Gas Association

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