What You Will Learn
Participants will leave with the ability to:
- Understand the structure and purpose of utility credit and collections.
- Explain the customer account lifecycle and delinquency process.
- Recognize how risk and status affect treatment strategies.
- Identify drivers of arrears, compliance, and recovery.
- Understand how collection decisions affect write-offs.
- Apply foundational collections concepts in daily operations.
Ready to strengthen your utility credit and collections foundation?
Join utility credit and collections professionals for a focused, practical training session designed to strengthen core knowledge, improve operational understanding, and support better collections decision-making.
Who Should Attend
This course is designed for utility professionals who are new to credit and collections or who need a stronger foundation in core utility collection operations.
- Team members new to credit and collections building foundational knowledge.
- Supervisors and analysts seeking a broader understanding of delinquency management.
- Customer operations professionals supporting billing, payment, and arrears workflows.
- Utility employees moving into roles with responsibility for collections strategy or performance.
- Vendor and support professionals needing a broader insight into utility credit and collections.
This course equips participants with practical skills and insights into utility collections operations, showing how day-to-day decisions directly impact arrears, recovery outcomes, and write-offs.
Participants will leave with a clear understanding of real-world challenges and actionable strategies for credit and collections success.
Instructor
Adam D’Amato
Manager – Residential Collections at National Grid
As a leader in Credit & Collections at National Grid, Adam D’Amato brings hands-on experience overseeing utility collections operations—including field selections, outbound dial strategies, automation initiatives, replevin operations, and digital communication campaigns. His background integrates operational execution, analytics, and process improvement within a regulated utility environment.
Previously, Adam was Lead Analyst at National Grid and Credit & Collections Supervisor at PSEG Long Island. He has developed dashboards, managed collection analytics, and run daily programs, giving him practical insight into utility collections and performance gaps.
Adam’s operational background and frontline experience make him well-suited to lead a foundational course on utility credit and collections, which is designed to help participants gain practical skills and insights relevant to real-world collection challenges, such as understanding core processes, key decision points, and the factors that influence arrears, recovery performance, and write-offs.
Joe Duggan