Recent Webinar/Online Event

During this webinar/online meeting, utility company leaders will discuss the impacts of the COVID-19 Pandemic on their organizations as well as their strategies to recover from the collection moratorium and economic situation. Utility company participants will engage in private group discussions on important topics facing the industry, including: 

• Impacts of Covid-19 Pandemic
• Strategies for the resumption of collections and disconnections for non-payment
• Handling governmental collections moratoriums
• Estimating future arrearage and bad-debt levels
• Designing and communicating future customer payment plans
• Open discussion

Participants will have access to video recording (on-demand) of each roundtable breakout session, Q&A responses. Only utility companies will be allowed in the breakout meeting rooms.

Host: 

Bruce A. Gay, President, Monticello Consulting Group

Round-Table Moderators:

- Cassaundra G. Gardner, Credit Operations Manager, Pacific Gas & Electric Company

- Elaine Veselka, Vice President, Customer Account Management, Austin Energy

- Kim Soreil, Manager Back Office Collections, PSEG Long Island

- Joseph Duggan, Manager, Credit & Collections, Consolidated Edison

- Michelle LaWall, Director – Customer Operations, PPL Electric Utilities

Live Webinar/Online Meeting:

MODERATORS

SPONSORS