What You Will Learn
Participants will leave with the ability to:
- Design RFPs that align with collections strategy, credit risk, and recovery performance
- Define account segmentation, placement strategies, and scope of work for agency programs.
- Develop evaluation criteria that prioritize performance, compliance, and operational fit
- Assess agency proposals using structured scoring models based on recovery outcomes and risk.
- Structure contracts with enforceable terms, audit rights, and performance accountability.
- Manage onboarding and vendor oversight to improve recovery performance and reduce write-offs.
Ready to Strengthen Your RFP Strategy and Improve Agency Performance?
Join utility credit and collections professionals for a focused, practical training session designed to improve vendor selection, strengthen oversight, and drive measurable recovery results.
Who Should Attend
This course is ideal for:
This course is designed for utility professionals responsible for the procurement, management, and oversight of collection agency partnerships.
- Credit & Collections Managers seeking to improve recovery performance and reduce write-offs
- Vendor and Agency Oversight Managers responsible for performance monitoring and accountability
- Procurement and Sourcing Professionals leading RFP development and vendor selection
- Regulatory and Compliance Professionals ensuring adherence to FDCPA, FCRA, TCPA, and state requirements
- Operations and Customer Service Leaders aligning collections strategy with customer experience and payment compliance
This course is valuable for both experienced professionals and those looking to strengthen their approach to managing RFPs and agency performance in a utility environment.
Instructor
Joe Duggan
Manager, Credit & Collections at Consolidated Edison
Joe Duggan brings over 25 years of experience in utility credit and collections, with a focus on agency management, regulatory compliance, and operational performance. His background spans customer operations, field services, and collections, providing a full view of the meter-to-cash lifecycle.
In his current role at Consolidated Edison, Joe oversees credit and collections strategy, third-party agency performance, and compliance with Public Service Commission and federal requirements. He is responsible for improving recovery performance, strengthening vendor oversight, and driving process improvements across the collections program.
Joe’s experience designing and managing collection agency programs provides practical insight into how RFP strategy, vendor selection, and contract structure directly impact recovery outcomes and long-term write-offs.
Joe Duggan