Utility Company Credit, Collections and Bad-Debt: Impacts and Recovery Strategies for the
As many states and local governments end stay-at-home orders and reopen their economies, utility companies are bracing for a surge in delinquent customers and a potential explosion in bad debt. In many states, regulators have ordered utilities to stop collection activity and disconnections for non-payment. As a result, utility companies are seeing increases in arrearages and worry that many residential and business customers may stop paying as they face financial hardship. Utilities must make plans to work with customers and develop strategies to recover from various collections/disconnect moratoriums and economic contraction.
During this webinar, industry leaders will share the impacts of the COVID-19 pandemic on their organizations as well as their strategies to recover from the collection moratorium and economic situation. Specific topics include strategies to mitigate the increases in arrearages and reduce bad debt. Audience members are invited to participate in a Q&A.
Bruce A. Gay, President, Monticello Consulting Group
Joseph Duggan, Manager, Credit & Collections, Consolidated Edison
Michael Horn, Credit Collections Analyst, Ameren Missouri
Monticello Consulting Group
Manager, Credit & Collections
Credit Collections Analyst